Frequently Asked Questions
for the DJ Nitrogen Ringtone Lab for iPhone
and "Powered by DJ Nitrogen" products
See the Illustrated Guide to the Ringtone Lab
See the Ringtone Lab FAQ
Common Questions
How do I know the DJ Nitrogen Ringtone Lab for iPhone will work with my iPhone?
What is the fastest way to make a ringtone?
How do I send the ringtone to my iPhone
I downloaded the ringtone, how do I set it as my main ringtone for voice calls?
I downloaded the ringtone, how do I set it as a ringtone for a contact?
Before you begin
What are the system requirements for the DJ Nitrogen Ringtone Lab for iPhone?
How do I know the DJ Nitrogen Ringtone Lab for iPhone will work with my iPhone?
Can I test the program before buying it?
Is this legal?
Creating ringtones
What is the fastest way to make a ringtone?
If I don't own the song, can I get the ringtone?
Can I send my ringtone to more than one iPhone?
How does the Ringtone Lab work?
How do I add songs to the library window?
What audio formats do you support?
Will this work with my CDs and iTunes files?
I loaded a song into the library window and I don't see any ringtones--why?
How do I update my ringtone library?
Troubleshooting
The artist name, song name, or album name in the library window is incorrect or blank.
I sent the ringtone to my phone and nothing happened.
My ringtone is silent or too soft.
I received a "System Unavailable" error.
I downloaded the ringtone, how do I set it as my main ringtone for voice calls?
Some of my songs appear red in the library window.
Service plans and technical support
What does it cost?
Do you offer any partnerships where I can offer your service to my customers?
What does it cost?
The Ringtone Lab software is free. You are only asked for a one-time payment when you send your first ringtones to your iPhone. This activation cost is US$14.99 and varies slightly in other countries. Remember, this one-time cost gives you unlimited ringtones.
What is the fastest way to make a ringtone?
1. Download the DJ Nitrogen Ringtone Lab for iPhone installer program
here.
2. Run the installer program to load the DJ Nitrogen Ringtone Lab for iPhone onto your computer. Make sure you remain connected to the internet.
3. Launch the DJ Nitrogen Ringtone Lab for iPhone. Add your songs into the library window by choosing "Import Music Folder" or "Import Music Files."
4. When your songs have loaded in the library window, choose a song to listen to by double clicking on it. Songs that appear blue in the library window already have ringtones available made by others in the DJ Nitrogen community. Double-click on the blue ringtone to listen to it, or choose a song without a ringtone to make your own.
5. When the song has loaded into the editor window, use the red arrows to select a snippet of the song that you like to have as your ringtone.
6. When you are happy with your selection, press the "Send ringtone to iPhone" button. The ringtone will automatically be sent to the ringtones list in iTunes. Sync your iPhone with iTunes to put the ringtone on your iPhone.
7. To activate your new ringtone, turn on your iPhone and choose Settings > Sounds > Ringtone. Your new Ringtone will appear in the Custom field. Touch the name of the ringtone to select it.
If I don't own the song, can I get the ringtone?
No. You must have a copy of the song in MP3 or AAC format on your computer in order to derive a ringtone from it. The DJ Nitrogen Ringtone Lab does not support MP3s with digital rights management (DRM) or copyright protection.
Is this legal?
Yes. U.S. copyright law allows you to create ringtones from songs you already own. The DJ Nitrogen Ringtone Lab lets you share information on how to make ringtones from files you already own with other users who own the same songs. We call this information "ringtone recipes.” The patent pending DJ Nitrogen process does not allow you to share actual music files, which would be a violation of U.S. copyright law.
Can I send my ringtone to more than one iPhone?
Yes. Ringtones you make are available to every DJ Nitrogen user as long as they have the original song. Once you have paid for the Ringtone Lab, you can use the program to make ringtones for any iPhone connected to your computer through iTunes.
What audio formats do you support?
We support MP3 and AAC audio files on the computer and MP3 ringtones on the phone. Your song must be in a supported format, and your phone must support MP3 ringtones to use the DJ Nitrogen Ringtone Lab. The DJ Nitrogen Ringtone Lab does not support music files encoded with digital rights management (DRM) or copyright protection.
What are the system requirements to run your software?
You must be connected to the internet to run the DJ Nitrogen Ringtone Lab. DJ Nitrogen Ringtone Lab for iPhone works with iTunes 7.60. and higher on PCs running Windows Vista or Windows XP. DJ Nitrogen Ringtone Lab for iPhone runs best with 64 MB or more RAM and a 300 MHz or faster microprocessor. For further system requirements, please see our
software download page.
Will this work with my CDs and iTunes files?
The DJ Nitrogen Ringtone Lab supports unprotected MP3 and AAC files including iTunes Plus songs. It is possible to convert songs from CDs into ringtones. Here are the steps for CDs in iTunes. Other music players have similar steps:
1. Open iTunes and go to the Edit menu.
2. Click on Preferences and choose Advanced from the choices at the top of the window.
3. Click the Importing button and then choose:
"Import using: MP3 encoder"
"Setting: Good Quality"
4. Click OK
5. Go to the main iTunes window and highlight the songs you want to convert into MP3.
6. Go to the Advanced menu at the top of the program and choose "Convert Selection to MP3." iTunes will make copies of your songs in MP3 format and keep them in the same folder as your original songs. The original songs are not changed.
7. Add the new MP3 files to DJ Nitrogen and they are ready to become ringtones!
If you want to convert the standard iTunes songs with DRM (.m4p) files to MP3, you will need to burn the songs to an Audio CD first, and then import the songs using the instructions above.
I loaded my songs into the Ringtone Lab and I don't see any ringtones--why?
There are two possibilities:
1. No other DJ Nitrogen users have made ringtones from your songs yet. Congratulations on your eclectic musical tastes! Now go make some ringtones.
2. Your MP3s are incorrectly labeled in the Artist, Album, or Title fields. Your MP3s must be correctly labeled to be recognized by the Ringtone Lab. You can edit the information (known as ID3 tags) by right clicking on the file in Windows Explorer. Choose Properties and then go to the Summary tab. Click on the Advanced button, and then input the correct information.
Alternatively, many mp3 players (including iTunes and Winamp) allow you to edit the ID3 tags. If you have lots of incorrectly labeled MP3s, you may want to download a specialized ID3 tagging program. There are many free and commercial programs available from your favorite search engine. Two of our favorite programs are MusicBrainz and TuneUp Media.
How does the Ringtone Lab work?
Click here for instructions on making your first ringtone. The DJ Nitrogen Ringtone Lab stores "ringtone recipes" on how to create ringtones from the songs you already own. When you make a ringtone, we store the recipe and share it with the other DJs in the DJ Nitrogen Community who own the same song. Ringtone Recipes that you make will show up in your library window as green. Ringtone Recipes made by other DJs will appear blue. You can use these blue recipes to make your own ringtones, or even edit the recipe to make your own personalized ringtone.
How do I know the DJ Nitrogen Ringtone Lab for iPhone will work with my iPhone?
The Ringtone Lab for iPhone works with nearly all iPhones, including 3g, 2.0, and phones that have been 'unlocked.' Your iPhone must be able to sync with iTunes for the program to work. You must also be able to purchase the program by credit or debit card.
Can I test the program before buying it?
Yes.
Download the program and try making your first ringtone. We won't ask for payment until you are ready to send the ringtone to your iPhone.
Do you offer any partnerships where I can offer your service to my customers?
Yes, please visit our
corporate site for further information.
How do I update my ringtone library?
The DJ Nitrogen Ringtone Lab automatically updates every time you start it, so you'll always have the latest ringtone recipes available. Remember, to add new songs to your library window, use the Import Music buttons on the Ringtone Lab dashboard.
How do I add songs to the library window?
Click the "Import Music folder" or "Import Music files" buttons on the Ringtone Lab dashboard. Find the music you want to add and click OK.
The artist name, song name, or album name in the library window is incorrect or blank.
Your MP3s are incorrectly labeled in the Artist, Album, or Title fields. Your MP3s must be correctly labeled to be recognized by the Ringtone Lab. You can edit the information (known as ID3 tags) by right clicking on the file in Windows Explorer. Choose Properties and then go to the Summary tab. Click on the Advanced button, and then input the correct information. Alternatively, many mp3 players (including iTunes and Winamp) allow you to edit the ID3 tags. If you have lots of incorrectly labeled MP3s, you may want to download a specialized ID3 tagging program. There are many free and commercial programs available from your favorite search engine.
I sent the ringtone to my phone and nothing happened.
Before you panic, make sure you have followed these steps:
1. Made sure your ringtone is listed and checked in your iTunes Library in the Ringtones list.
2. In iTunes, made sure your iPhone preferences in the Ringtones tab have been set to Sync Ringtones.
3. Made sure you have synced your iPhone with iTunes.
4. Made sure you have followed the registration procedure and paid for the Ringtone Lab.
My ringtone is silent or too soft.
First make sure you have the volume on your phone at an appropriate level. If the ringtone is still too soft, you may want to make a new version of the Ringtone using the Normalize and Amplify effects in the Effects menu. Preview your new ringtone before you send it to your phone, if the ringtone is too loud it could distort.
I received a "System Unavailable" error.
Make sure you are connected to the internet and try restarting the Ringtone Lab program again. If you still get the message on your second try, we may be doing some work on the Lab. Please check back in 30 minutes.
How do I send the ringtone to my iPhone?
Once you've customized your ringtone to your heart's content, press the "Send Ringtone to iPhone" button in the DJ Nitrogen Ringtone Lab. The ringtone will be automatically sent to the list of iTunes ringtones. Connect your iPhone and sync it with iTunes. Once the ringtone is on your iPhone, turn on your iPhone and choose Settings > Sounds > Ringtone. Your new Ringtone will appear in the Custom field. Touch the name of the ringtone to select it as your default ringtone. If you're having problems with these steps, check
here.
I downloaded the ringtone, how do I set it as my main ringtone for voice calls?
Once the ringtone is on your iPhone, turn on your iPhone and choose Settings > Sounds > Ringtone. Your new Ringtone will appear in the Custom field. Touch the name of the ringtone to select it.
I downloaded the ringtone, how do I set it as a ringtone for a contact?
Once the ringtone is on your iPhone, turn on your iPhone and choose Phone > Contacts > Ringtone. Your DJ Nitrogen ringtones will appear in the Custom field. Touch the name of the ringtone to select it.
Some of my songs appear red in the library window.
Songs that appear red in your library window have been moved or deleted since you added them to the Ringtone Lab. If you want to access these songs, you'll need to add them again using the Import Music buttons in the Ringtone Lab. If you deleted the songs from your computer and never want to see them again in the Ringtone Lab, highlight the red titles and press remove.
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